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Reliable Information on Social Service Organizations & Free Community Resources
Advocacy Emergency Social Services Youth

Help or Crisis Phone Numbers

Children & Youth

24 hour national child abuse and prevention hotline 800-4-A-CHILD (800-422-4453)

National Center for Missing and Exploited Children
Support line for family and loved ones of missing or sexually exploited children 800-THE-LOST (800-843-5678)

National Runaway Safeline
24-hour support for youth and families in crisis 800-RUNAWAY (800-786-9292)

Comprehensive Community Based Youth Services (CCBYS)
24 hour information and referral line for runaway, homeless and at-risk minors ages 11 – 17.  All youth in need of Shelter in Chicago must be referred through CCBYS! 887-870-2663

Department of Children & Family Services (DCFS) Illinois
24 hour child abuse reporting line 800-25-ABUSE (800-252-2873)

Health Care

Federally Qualified Health Centers (FQHC)
Primary health care providers who are free or accept a sliding fee

Illinois AIDS Hotline
Hotline to connect people with local agencies serving people living with AIDS
800-243-2437 (800-782-0432 TTY/TDD)

Cancer Support Helpline
Support line for people with cancer, survivors of cancer or people concerned for someone with cancer 888-793-9355

A source for accurate, timely, consistent, and science-based information on a wide variety of disease prevention and health topics 800-CDC-INFO (800-232-4636) (888-232-6348 TTY)


Adult Protective Services Hotline
Elder abuse reporting line 866-800-1409

Community Care Program, Illinois Department on Aging
Helps seniors live independently in their communities 800-252-8966 (888-206-1327 TTY)

Elder Abuse
List of hotlines for elder abuse reporting by State

Eldercare Locator
Search engine for local services for older adults and their families 800-677-1116

Alzheimer’s 24/7 Helpline
Support service that provides information, emotional support, and referrals to community resources 800-272-3900 (866-403-3073 TDD)

Suicide Prevention

National Suicide Prevention Lifeline
24-hour, toll-free, confidential suicide prevention hotline available to anyone in suicidal crisis or emotional distress 800-273-TALK (800-273-8255)

Legal/ Crime Aid

Crime Victims Assistance Hotline
Assistance program for victims of crime, violent crime and domestic violence 800-228-3368

Legal Assistance Foundation (LAF)
Free legal assistance for people living in poverty in Chicago and Suburban Cook County 312-341-1070

City of Chicago Employee Directory

City of Chicago's 311 Information Employee Directory 311

Women and Domestic Violence

Gilda’s Club Chicago
Support for men, women, children, and their families and friends whose lives have been impacted by any kind of cancer 312-464-9900

Planned Parenthood
Provider of reproductive health care, sex education, and information for men, women and young people 800-230-PLAN (800-230-7526)

Illinois Domestic Violence Hotline
24/7 confidential hotline for people experiencing domestic violence 877-TO-END-DV (877-863-6338)

National Domestic Violence Hotline
24 hour, confidential hotline for anyone experiencing domestic violence, seeking resources or information, or questioning unhealthy aspects of their relationship 800-779-7233 (800-787-3224 TTY)

Other Domestic Violence Supports

National Domestic Violence Hotline
1-800-799-SAFE (7233)

Chicagoland Domestic Violence Help Line
1-877-863-6338 (Chicago area)

Chicago Rape Crisis Hotline
888-293-2080 (Chicago Metropolitan Area)
630-971-3927 (DuPage County)
708-748-5672 (the South Suburbs)

Domestic Violence Court Facility
555 W. Harrison St.
Chicago, IL 60607.
(312) 325-9006

Legal Aid Assistance Foundation of Chicago
(312) 949-5390

Homelessness and Housing

Homelessness 24-Hour Hotline
U.S. Housing and Urban Development’s (HUD) housing information and referral line 800-654-8595

Covenant House Teen Hotline (NineLine)
General hotline for adolescents, teens and their families. Assistance with any kind of problem – including alcohol and drug abuse. Covenant House specializes in homeless and runaway youth. 1 (800) 999-9999

Addiction and Recovery

Chicago Alcoholics Anonymous
Information and referrals for AA meetings and services 312-346-1475

Alcoholics Anonymous
Support and local referrals for people who have a drinking problem and want to do something about it 212-870-3400

Families Anonymous
Local support groups for family members seeking ways of dealing with the problem of substance abuse and addiction 800-736-9805

Gamblers Anonymous
Support for people who want to solve their gambling problem 855-2 CALLGA (855-222-5542)

Narcotics Anonymous
Offers recovery from the effects of addiction through a twelve-step program, including regular attendance at group meetings 818-773-9999

Boys Town National Hotline
Crisis and resource line staffed by counselors to provide information about a variety of issues, including chemical dependency. 800-448-3000

National Institute on Drug Abuse (NIDA)
National agency dedicated to prevention of drug abuse, and treatment of existing drug problems. Round the clock help in finding local drug treatment centers. 800-662-HELP (800-662-4357)

Substance Abuse and Mental Health Services Administration (SAMHSA) National Helpline
Confidential information service for individuals and family members faced with substance abuse disorders and/or mental health issues. Information available in English and Spanish. 800-662-HELP (4357) or 800-487-4889 (TDD) for hearing impaired

The Partnership at
Not a crisis line, but provides information to parents about adolescent and teen drug abuse, prevention and treatment. 855-DRUG-FREE (855-378-4373)